Kirkya App Privacy Policy – Your Data, Protected

01 Introduction

This Privacy Policy applies to all users of the Kirkya App platform, including the website at kirkya-app.net and the Kirkya App mobile application. It explains how Kirkya App ("we", "us", "our") collects, uses, stores and protects your personal data when you register an account, make a deposit, play games or interact with our platform in any way.

By registering a Kirkya App account or using our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this Privacy Policy, please do not use Kirkya App.

We take privacy seriously at Kirkya App. We know that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust with the respect it deserves. This policy is written to be clear and readable — not to confuse you with legal language that obscures what we're actually doing with your data.

02 Personal Data We Collect

Kirkya App collects different categories of personal data depending on how you interact with the platform. Here is a clear breakdown of what we collect and why each category is necessary.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law and with your explicit consent.

03 How We Collect Your Data

Kirkya App collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

• Direct registration: When you create a Kirkya App account, you provide your name, email address, phone number and date of birth directly through our registration form.
• Identity verification: When you submit documents to verify your identity — such as a national ID card or passport — we collect and store copies of those documents securely.
• Payment transactions: When you make a deposit or request a withdrawal via bKash or Nagad, we collect the transaction reference, amount and the mobile number associated with the payment.
• Platform usage: As you browse and play on Kirkya App, we automatically collect technical data such as your IP address, device information, browser type and session activity through server logs and analytics tools.
• Customer support: When you contact our support team by email or live chat, we collect and retain records of those communications, including any personal data you share during the conversation.
• Cookies and tracking: Kirkya App uses cookies and similar technologies to collect data about how you interact with our website and app. See Section 6 for full details on our cookie usage.

04 How We Use Your Personal Data

Kirkya App uses your personal data only for legitimate purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to.

• Account management: To create, maintain and secure your Kirkya App account, including processing your login, managing your preferences and sending you account-related notifications.
• Payment processing: To process your deposits and withdrawals via bKash and Nagad, verify that transactions are legitimate and maintain accurate financial records.
• Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years to use Kirkya App.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, account takeovers and other security threats on the Kirkya App platform.
• Responsible gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, so that we can offer appropriate support tools and interventions.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and any requests from regulatory authorities.
• Platform improvement: To analyse how players use Kirkya App so that we can improve the platform, fix bugs and develop new features that better serve our players.
• Customer support: To respond to your enquiries, resolve disputes and provide assistance when you contact the Kirkya App support team.

05 Sharing Your Personal Data

Kirkya App does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment processors: We share necessary transaction data with bKash and Nagad to process your deposits and withdrawals. These providers handle your payment data under their own privacy policies and security standards.
• Identity verification providers: We may use third-party KYC (Know Your Customer) service providers to verify your identity documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• IT and platform service providers: We use trusted technology partners for hosting, data storage, analytics and security monitoring. These partners access your data only to the extent necessary to provide their services to Kirkya App.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property or safety of Kirkya App, our players or the public.
• Business transfers: In the event that Kirkya App is acquired by or merged with another company, your personal data may be transferred to the new owner as part of that transaction. We will notify you of any such transfer and the new owner will be required to honour this Privacy Policy.

06 Cookies and Tracking Technologies

Kirkya App uses cookies and similar tracking technologies on our website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences and understand how you use our platform.

• Essential cookies: These are necessary for the Kirkya App website and app to function correctly. They enable core features like login sessions, account security and payment processing. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: We use analytics tools to understand how players navigate Kirkya App — which pages they visit, how long they stay and where they encounter problems. This data is aggregated and anonymised where possible.
• Preference cookies: These cookies remember your settings and preferences on Kirkya App, such as your language preference and display settings, so you don't have to set them every time you visit.
• Security cookies: We use cookies to support our fraud detection and account security systems, helping us identify suspicious login attempts and protect your Kirkya App account.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Kirkya App platform. For essential cookies required for platform operation, disabling them may prevent you from logging in or completing transactions.

07 Data Security

Kirkya App takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and Kirkya App servers is encrypted using TLS (Transport Layer Security) protocols.
• Personal data stored on Kirkya App servers is encrypted at rest using AES-256 encryption.
• Access to personal data within Kirkya App is restricted on a need-to-know basis. Only staff members who require access to your data to perform their job functions are permitted to view it.
• Kirkya App conducts regular security assessments and penetration testing to identify and address vulnerabilities in our systems.
• We maintain incident response procedures to detect, contain and respond to data security breaches promptly.

While Kirkya App takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Kirkya App account and never share your login credentials with anyone.

08 Data Retention

Kirkya App retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. We do not keep your data longer than we need to.

• Active accounts: While your Kirkya App account is active, we retain all personal data associated with your account to enable you to use the platform and to comply with our legal obligations.
• Closed accounts: After you close your Kirkya App account, we retain certain data — including identity verification records and transaction history — for a minimum of five years to comply with anti-money laundering regulations and other legal requirements.
• Support communications: Records of customer support interactions are retained for up to two years after the last communication, unless a longer retention period is required for dispute resolution or legal purposes.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for platform analytics and improvement purposes, as it cannot be used to identify individual players.

When personal data is no longer required, Kirkya App securely deletes or anonymises it in accordance with our data disposal procedures.

09 Your Privacy Rights

As a Kirkya App player, you have the following rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of these rights, contact the Kirkya App support team at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

Kirkya App is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If we discover that we have inadvertently collected personal data from a person under 18 years of age, we will immediately delete that data and close the associated account. Any bets placed by an underage player will be voided and deposits returned where possible.

11 Changes to This Privacy Policy

Kirkya App may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players via the email address on their Kirkya App account before the changes take effect. We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled.

Your continued use of Kirkya App after any changes to this Privacy Policy constitutes your acceptance of the updated policy. The most current version will always be available at kirkya-app.net/privacy-policy.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way Kirkya App handles your personal data, please get in touch. Our team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available inside your Kirkya App account after login
• FAQ: kirkya-app.net/faq — answers to common questions about accounts, payments and data

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe Kirkya App has not handled your personal data in accordance with applicable law. We would always prefer to resolve any concerns directly, so please contact us first and give us the opportunity to address your issue.